What Others Are saying...

The author of these pages is just reporting what other people in Rochester think about Vincent Volkswagen. If you are thinking of buying a VW in Rochester, please take these opinions into consideration. Thank you.

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"Vincent messed up my last car and didn't fix it right, lied about it, cost me lots of time from work. I won't go back to that dump."

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"I've also been through some VERY incompetent crap at Vincent."

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"Dorschel has the better service department. Vincent is incompetent."

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"...after a few trips to their service department I sure won't be going back. I don't need to explain my story, but their service was totally unacceptable to me."

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"...while Vincent didn't quite piss me off to the point that I had to make a webpage about them, I've definately experienced some of the shittiest customer service there ever... all they ever did for me was give me the run around and lie to me. Nothing to indicate they weren't technically competent or whatever... but like i said, shitty customer service."

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"The only time dealing with Vincent was an oil change, and screwed up the transmission by starting it in gear with the clutch out. Did this taint our trust in Vincent? You better belive it."

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"I have never heard anything good said about Vincent."

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"Everything about Vincent ooozes mediocrity. From the sketchy service area to the the new cars stored in that mudhole out back."

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"I have been absolutely dissappointed by their service in general."

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"I openly criticize Vincent because I've had extremely poor service on more than one occasion."

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"Called twice. Once reception dropped my call. The second time the service people were too busy to talk."

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"...I had asked to speak to the manager of the dealership who summarily blew me off and refused to extend any courtesy at all."

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"A Volkswagen of America customer service representative admitted to me that Vincent Auto had "quite a history" of service complaints after I called their customer service line to file a complaint."

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"The Better Business Bureau rates Vincent's record as 'unsatisfactory'. "

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"My first visit to Vincent was for my cars scheduled 10,000 mile maintenance. I noticed a few days later that a hubcap was missing."

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"... from my experiences at Vincent, I dread taking my car there for any reason. I approach these visits with a certain level of distrust and with the expectation that something will go wrong."

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"Vincent is unprofessional in pretty much every respect. Given that there's another, much better dealership in town, I'm amazed they're still in business."

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"vincent sucks."

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"I really dont think he (you) should be dissing the car when it is Vincent's service Dept. that is at fault."

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"Vincent has some big problems in the service department."

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"I'll agree the Vincent doesnt have the best service department."

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"I called vincent for parts info and never heard back from the parts guy. This firmed up my dislike for them in general."

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"At Vincent it's like pulling teeth trying to find someone who will talk to you."

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"Wheel cover fell of wheel day after service was done."

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"I think it's a combination of a lousy dealer selling a lousy product....Avoid Vincent Volkswagen, Rochester, NY. Bad attitudes, bad products."

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"Dealer is HORRIBLE (avoid Vincent VW in Rochester NY at all cost!!!)"

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"I've not heard good things"

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"For you locals, Vincent VW sucks.".