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Vincent Volkswagen

If you are considering buying a Volkswagen in Rochester, NY, you may want to read about my experiences with this local dealership and read what others in this area have to say about Vincent Volkswagen. Their customer service is substandard and their attitude...poor. A reflection, no doubt, of Volkswagen of America's attitude towards their customers. Bad customer relations usually starts from the top down.

I wrote a letter to the CEO of Volkswagen of America asking him why they let dealerships like Vincent Volkswagen continue to provide substandard service to their customers when they have already received so many complaints. From what I understand, it is a privilege to be a certified Volkswagen dealership.

Volkswagen of America and their CEO apparently didn't think my concerns (or the other Rochester-area customers for that matter) were worth responding to. No one from Volkswagen responded to my letter...not even the VW customer relations department (to whom I CCed the letter).

Quotes from Vincent VW Customers

"A Volkswagen of America customer service representative admitted to me that Vincent Volkswagen had "quite a history" of service complaints after I called their customer service line to file a complaint."